FREQUENTLY ASKED QUESTIONS

Q1. What are your hours of business?
Our business hours are:
Monday through Friday 7:30am to 5:30pm, and at our Citrus Heights location ONLY Saturday: 8:00 am - 2:30 pm. Please call one of our shops, or use our online form to arrange an appointment.

Q2. Where are your shops located?
Kniesel's Auto Collision Center has two locations in the greater Sacramento region at;
Citrus Heights, and
Rocklin. 
For more information, call the numbers above, or click here.

Q3. Do you accept credit cards or check cards?
We accept the following payment methods; Visa, MasterCard, personal checks up to $250, and check cards.  Please call us for more information.

Q4. What type of vehicles do you repair? 
We repair foreign and domestic cars, pick-ups, vans, SUVS and trucks.  Some older and/or specialty vehicles may be not be repaired.  Call us or click here to request more information.

Q5. Do you provide a rental car while my vehicle is being repaired? 
We will be very happy to assist you in finding a rental car while your vehicle is under repair.  We have special arrangements with some rental companies. However, we do not operate a "loaner vehicle" plan, or pay for your rental car.  Call us or click here to request more information.   

Q6. How long will it take to repair my vehicle?
Repair times vary from vehicle to vehicle.  Generally, an estimate is written and parts are ordered before your vehicle arrives at the shop.  Upon drop-off vehicles with parts and insurance clearance are started as soon as possible.  Disassembly will show any unseen damage.  This "hidden" damage is handled as a supplement-the insurance company and owner are contacted for approval before work begins.  After the body work is completed, painting begins, followed by reassembly and, if necessary road testing.  Finally, the vehicle is cleaned and detailed in-house before it is returned to its owner.   

Q7. Do you waive deductibles?
Deductibles cannot be waived.  To waive a deductible means to prepare an estimate charging for work not performed on the vehicle.  That is NEVER done at Kniesel's!

Q8. Do you guarantee your work?
Kniesel's guarantees all repairs for workmanship for as long as you own the vehicle.  Click here to read our guarantee.

You may call us at 916-315-8888, 916-725-1777 or send email to find out how we can assist you.