Frequently Asked Questions

First, make sure everyone is safe and call emergency services if needed. Exchange insurance information, take photos of the damage and accident scene, and contact your insurance company. Once you are safe, contact Kniesel's Collision to schedule an estimate or towing assistance if needed.

No. California law gives you the right to choose the collision repair facility you trust. Kniesel's Collision works with all major insurance companies while advocating for proper, safe repairs for your vehicle.

Repair time depends on the extent of damage, parts availability, vehicle make/model, and insurance approval timelines. After disassembly and blueprinting, we will provide an estimated completion date and keep you updated throughout the repair process.

Yes. Our goal is to restore your vehicle to pre-accident condition using manufacturer-approved repair procedures, advanced repair technology, and expert craftsmanship.

Yes. Kniesel's Collision offers a written lifetime warranty on workmanship for as long as you own your vehicle. Warranty details are available at your repair center.

Yes. We provide free collision repair estimates.

Appointments are recommended to reduce wait times, but all locations also accept walk-ins.

Absolutely. We work with all major insurance carriers and help streamline the claims process from start to finish.

Hidden damage is common after an accident. If additional damage is discovered during disassembly, we will document it, communicate with your insurance company, and update you before proceeding.

Insurance rate increases depend on your individual policy and the circumstances of the accident. Your insurance provider can best answer questions about any changes to your premium.

We repair domestic, import, luxury, and electric vehicles. Many Kniesel's Collision locations also hold manufacturer certifications for specific brands.

Yes. Kniesel's Collision has locations equipped and trained to safely repair electric vehicles, including Tesla and other EV manufacturers.

We follow manufacturer repair procedures and use OEM, aftermarket, or recycled parts depending on insurance coverage, availability, and customer preference.

Blueprinting is a detailed repair planning process where technicians fully inspect the vehicle and identify all damage upfront. This helps reduce delays and improves repair accuracy.

Many modern vehicles require ADAS (Advanced Driver Assistance Systems) recalibration after repairs. This may include lane assist, adaptive cruise control, parking sensors, and collision avoidance systems. Safety calibrations are performed according to manufacturer requirements.

Yes. Our team provides regular repair updates via phone, text, or email so you always know your vehicle's status.

Yes. We can help coordinate rental vehicles through our rental partners while your vehicle is being repaired.

Many locations offer secure after-hours drop-off options. Contact your preferred location for details.

All locations accept major credit cards, debit cards, cash, cashier's checks, and insurance payments.

Customer satisfaction is extremely important to us. If you have any concerns, contact your repair center immediately so we can make it right.

Manufacturer certifications indicate a collision center has met strict standards for equipment, training, repair procedures, and ongoing education required to properly repair specific vehicle brands.

Yes. Our technicians receive ongoing training in the latest collision repair techniques, vehicle technologies, and manufacturer standards.

Yes. All locations are specially equipped for aluminum repairs.

We follow OEM repair procedures, use advanced measuring systems, perform quality control inspections, and complete necessary safety system calibrations before delivery.

Kniesel's Collision has proudly served Northern California families and communities since 1968 as a family-owned collision repair company.

Kniesel's Collision has multiple locations throughout Northern California, serving Sacramento, Placer, El Dorado, and Yolo Counties.

Customers choose Kniesel's Collision for family-owned values, manufacturer-certified repairs, advanced repair technology, outstanding customer service, a lifetime warranty, transparent communication, and a commitment to safe and proper repairs.